EXECUTIVE SUMMARY

iPay Holding is the digital innovation arm of the Inteltec Group. We accelerate the growth of best of breed solutions targeted towards the ICT, Mobile Money, E-commerce, Retail and Public Sectors in the region. There is also a division of iPay dedicated towards seeding and incubating in-house projects and majority-owned startup investments. We are a young and dynamic organization leading the development of Smart VAS, Mobile Money, Retail and Hospitality and Digital Innovation projects across the MENA region. As a business accelerator for both new business startups and distribution partnerships with international telecom service providers we drive the incubation, launch and operational execution of ventures across GCC and Africa.

RESPONSIBILITIES:

The Back Office Executive (FNL) at iPay will undertake the following responsibilities.

• Preparing sales Dashboard on daily basis and sending to Business Head & Area Managers.
• Assisting & coordinating with the sales team.
• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations. Entering data, maintaining databases, and keeping records.
• Prepare communications, such as memos and emails.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Make daily sales report.
• Prepare the Submission report and send it to my line manager.
• Focus on quality performance.
• Sending an email to all new customers with their package and account number.
• Make a call to customers if there is any problem with their package to solve and ask them to correct some details.
• Focus on quality performance.
• Sending an email to all new customers with their package and account number.
• Make a call to customers if there is any problem with their package to solve and ask them to correct some details.

REQUIRED SKILLS:

• Bachelor’s Degree required.
• Previous experience as a Back Office Executive in a Retail environment.
• Knowledge of computer operating systems and MS Office software.
• High-level written and verbal communication skills.
• Knowledge in Telecom product & Sales knowledge

PERSONAL SKILLS:

• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Ability to organize, prioritize and manage workflow to meet individual and team requirements.
• Rigor
• Flexibility and availability
• Team spirit
• Must possess excellent attention to detail, with a high level of  accuracy.
• Ability to work as part of a team.
• Excellent organizational skills.