EXECUTIVE SUMMARY

iPay Holding is the digital innovation arm of the Inteltec Group. We accelerate the growth of best of breed solutions targeted towards the ICT, Mobile Money, E-commerce, Retail and Public Sectors in the region. There is also a division of iPay dedicated towards seeding and incubating in-house projects and majority-owned startup investments. We are a young and dynamic organization leading the development of Smart VAS, Mobile Money, Retail and Hospitality and Digital Innovation projects across the MENA region. As a business accelerator for both new business startups and distribution partnerships with international telecom service providers we drive the incubation, launch and operational execution of ventures across GCC and Africa.

RESPONSIBILITIES:

The Sales Executive at iPay du Store will undertake the following responsibilities.

• To identify customers’ needs and expectations and serve them in a friendly manner demonstrating du’s brand values at all the times.
• To deliver exceptional customer service through retail experience by providing information on all du’s products and services to help the customer to make suitable choices.
• Achieve the individual agreed quantitative sales targets for different products and services.
• To contribute to the agreed team quantitative sales targets.
• To ensure that all policies and procedures are adhered to, including Retail Sales and company specific policies and procedures.
• Handle different forms of payments including cash and credit cards, ensuring adherence to the agreed policies and procedures at all the times.
• Work collaboratively with the team to ensure company image and brand values are illustrated at all the times.
• Provide feedback to continuously improve the overall customer experience.
• Provide full range of after sales services and seek first step resolution whenever possible on any issues.
• Ensure and update knowledge of all retail systems to ensure streamlined effective services.
• Check and display stock as required and ensure shop appearance is always in line with the set company standards.
• To be flexible to provide support across the shops if required.
• Assist in general administration and smooth running of the shop.

REQUIRED SKILLS:

• Diploma holder or college graduate (Attested educational certificate is must)
• 2 years’ experience in marketing or sales.
• Fluency in English (Written and Spoken) is absolutely necessary.
• Highly motivated and target driven with a proven track record in sales.
• Work Experience for Telecom products sales.
• Proficiency in Microsoft Office and other relevant software applications
• Understanding and knowledge of sales and marketing.
• Knowledge of data analysis and report writing.
• Ability to work independently and as part of a team.
• The ability to understand and follow company policies and procedures. PERSONAL SKILLS:
• Customer Service focused and Sales orientated.
• Team player.
• Flexible approach towards work.
• Self-motivated / Self-starter.
• Able to work in shifts.
• Problem solving / Analytical skills.
• Effective listening skills that deal with customer needs.
• Strong communication skills written and verbal in one, but preferably two of the following languages – English/Arabic/Hindi/Urdu.
• Age criteria maximum 32 years
• Negotiation skills
• Strong problem-solving and decision-making skills

KPI’s:

• Personal Development
• Claw back
• Rejection
• Retail Eye
• Sales
• TNPS